SHIPPING AND RETURNS
Most frequent questions and answers
Most of our orders are shipped 1-3 days from purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date.
Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Effective March 25, 2020, FEDEX services are operating at a slightly reduced capacity due to airline reductions.
Please note that international shipments will arrive 2-3 days later than normal. We reserve the right to cancel orders due to shipping restrictions in place worldwide.
Customer service will notify you if this cancellation occurs. Shipping costs are nonrefundable.
We are unable to ship to PO Box and military addresses.
uaía is not responsible for packages once they have been scanned and delivered.
We do not ship on the weekend or holidays, and we do not offer Saturday delivery.
All orders require a signature upon delivery. Once your package has been signed for and delivered, uaía is not responsible for theft or damage. If you choose to waive the signature, your package is only insured through transit, and the customer bears responsibility upon delivery.
FEDEX international economy / 7-10 Business Days plus processing
Customs times are different in each country and it depends on their regulations, not on FEDEX or Customs times are different in each country and it depends on their regulations, not on FEDEX or uaía.
Orders placed before noon PST will generally ship 1-3 business day via FEDEX. Effective March 25, 2020, FEDEX services are operating at a slightly reduced capacity due to airline reductions. Please note that international shipments will arrive 2-3 days later than normal. If you need to place an order for rush shipment please contact us at firstname.lastname@example.org . If for any reason your order is to be delayed or cancelled – due to stock, payment or otherwise – we will contact you via email.
Prices displayed on our website do not include taxes and duties.
(Note – All orders placed, will be shipped Delivery Duty Unpaid (DDU). Once your order is shipped, the carrier will bill you to pay all import duties, customs and local sales taxes levied by the country you are shipping to.)
Currently, all International orders are FINAL SALE and may not be returned or exchanged. Cult Gaia is not responsible for international shipments lost in transit.
Returns will not be processed unless they go through our approval, please reach out to us at email@example.com
We only accept returns on domestic orders.
We accept returns on all full price bags within 7 days of delivery receipt.
International orders are final sale only and may not be returned or exchanged. uaía is not responsible for international shipments lost in transit.
The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. uaía boxes should not be used as the actual shipping box.
Please note, original and return shipping fees will not be credited back upon return.
Please make sure your items are returned new, unused and with all uaía and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.
No price adjustments for prior purchases.
All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.